Whitley Chapel Badminton Club Complaints Procedure
Whitley Chapel Badminton Club aims to provide a high quality club badminton experience which meets your needs. We believe we achieve this most of the time. If we are not getting it right, please let us know.
In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the club. You can also make comments and suggestions about how we can improve services.
If you are not happy with Whitley Chapel Badminton Club, please tell us.
If you are unhappy about any of our services, please speak to the relevant coach or Chair or other committee member.
If you are unhappy with an individual in our club, sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate, then speak to the Chair.
Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.
Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please write to the Secretary, by email. (If your complaint is about the Secretary, please write to the Chair.)
All written complaints will be logged. You will receive a written acknowledgement within five working days.
The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied, please email the Club Chair at the address below, who will report the matter to a nominated group of Committee members. They will decide on any further steps to resolve the situation and keep you informed.
Finally, please also let us know if you are happy with what we do, and feel free to make any comments and suggestions.
Main contacts
Helen Manns, secretary, helenmanns@hotmail.com
Angela James, chair, angelamjames11@gmail.com
Can you take your complaint elsewhere?
Yes in some circumstances.
If you have a concern or complaint about safeguarding, you can email safeguarding@badmintonengland.co.uk or contact the Badminton England Safeguarding manager on 07738 890309
Or contact the NSPCC helpline on 0808 800 5000
Updated 5th January 2026